Global Material Data Hub
Matter connects to the Origin Material Data Hub allowing searches directly over Origin, within Matter. This integration provides project teams with up-to-date material and reporting body information that can be saved to a company library and directly into project folders.
Updates are received automatically from Origin and its connected material libraries (including the mindful MATERIALS Library - see below) to reduce and eliminate material management required of project teams.
Frequently asked questions about Matter by section
Q: How long does the Free Trial last?
A: Matter Trials last for 14 days. To get on the waiting list, send an email to firstname.lastname@example.org
Q: What Browsers is Matter optimized for?
A: Matter is optimized for the following browser configurations:
Windows 8 or later: last 2 versions of Chrome, Firefox, and Edge;
Max OS X 10.11 or later: last 2 versions of Chrome and Firefox;
Linux: last 2 versions of Chrome and Firefox.
Q: How can I contact Matter's Support Team?
A: When you're logged in to your account, click the "Contact Matter Support" button at the bottom right of your browser. Or, drop us an email - email@example.com
If your company has subscribed to advanced support tools, additional phone and/or chat support may also be available.
Q: Where does pre-populated material information come from?
A: Material information is connected to Matter via the Origin Data Hub. Origin curates material information from 3rd party sources and manufacturers directly so that in-depth material data is available to the community.
Q: How can I know when materials were last updated?
A: At the bottom left of each material detail page, you'll see the words: "This material was last updated:" The date that follows is when the material was last updated on Origin, either directly by the manufacturer or thru their automatic connections with reporting bodies (certification renewals automatically appear when certifications are connected to materials).
Q: If I can't find a material or the material details I'm looking for, what should I do?
A: Read-Write users (and above) can create materials and add any content that is missing from Origin-connected materials. You can also contact the support team to engage a manufacturer on your behalf.
Q: Are the materials I create or edit visible to other companies?
A: No. Any material intelligence you add to your Matter account are only visible with your company's Matter account. Any content you create is not shared back with Origin. If you invite external collaborators to work within your company account, they may be able to see your content, if their permissions allow for this.
Q: How can I encourage manufacturers and distributors to get involved?
A: Ask manufacturers to create a free Origin account to ensure you can directly use their data.
Teams and Collaboration
Q: How can I invite external collaborators to work on projects with me and my colleagues?
A: External Collaboration tools are available with Advanced accounts. To upgrade, contact firstname.lastname@example.org
Q: How can my colleagues and I capture our collective material knowledge and expertise?
A: Advanced accounts allow project teams to document and curate their experiences with materials. Notes, tags and intel can be added to all materials that are saved to Personal and/or Company Material Libraries.
Q: Why can't I see all of my company's projects?
A: Project access is determined on a project-to-project basis. Project Managers must add you to a Project in order for you to see the Project.
Q: Is my project data shared with manufacturers?
A: No, not without your permission. Matter does not sell project information nor leads to manufacturers.
Whether You are a new or seasoned GIGA user, please carefully read the following. If You have any questions, this policy offers You contact information, below.
You can use The Services in many ways. You can search for information, communicate with other GIGA Users, create Your Content, or opt to share it. When You share your Content with us, for example by creating your account, We can continually improve our tools and services – to show You more relevant materials or projects, to help You connect with like-minded professionals or to make managing and sharing Your Content quicker and easier. As You use The Services, we want You to clearly understand how We may process Your Content and how You can manage and protect its privacy.
Information GIGA may collect
We collect information to provide better services to all of our users – from letting You choose whether to communicate in English, Chinese, French or German to more complex things like which materials You’ll find most useful or the brands which matter most to You.
We may collect information in two ways:
To sign up for an account, We’ll ask for information that may be personal (sometimes defined as Personally Identifiable Information or PII), like your name, email address, telephone number, job title, employer and location. You agree to provide valid and accurate information and have access to functionalities allowing you to update this information to keep it current.
When You join GIGA, as permitted by applicable laws, You are specifically “opting in” in order to receive emails from Us about your account or about GIGA. You can manage your email and notification preferences in your account settings, but note that You cannot “opt out” of receiving certain administrative or legal notices from Us. If you do not want to receive these administrative or legal notices, You should NOT join GIGA or You should immediately close your account. If You exchange messages with others through the Site, in accordance with applicable laws, We may store them in order to process and deliver them, allow You to manage them, and investigate possible wrongdoing in connection with the Site. This is for your protection. GIGA may also enable You to connect, at your initiation, outside the Site and via the email address you provide to third-party providers of products and services who You wish to contact.
Information we collect through your use of The Services
GIGA may collect the following information when You use The Services:
Details on how You use The Services, such as your search requests;
How GIGA may use Your Content
We may use the information we collect from The Services to provide, maintain and improve them, to develop new ones, and to protect GIGA and other users. We may also use this information to offer content tailored uniquely for You.
We may also use this information in combination with certain automated features and processes. For instance, when communicating with You through distribution lists.
When You contact GIGA, we may keep a record of your communication to help troubleshoot and solve any issues You might be facing. We may use your email address to notify You about The Services, such as letting You know about upcoming changes or improvements.
We may use information collected from persistent and non-persistent cookies and other similar technologies to improve your overall user experience and the total quality of The Services. For example, by indicating your language preferences, we can deliver The Services in the language You prefer, each time you connect and without asking You for this preference every time. These are persistent information details kept by GIGA for the sole purpose of making your user experience more convivial and personal.
GIGA processes Your Content on servers in various locations around the world. We may process your personal information on a server located outside the country where You live or use The Services from. At all times, Your Content benefits from the same rigorous protection; notwithstanding its location.
Transparency and choice
The Services use a limited and documented set of persistent ‘cookies’ to give You the best, most relevant user experience. Non-persistent cookies are also used each time you connect to The Services but are automatically deleted when you disconnect from The Services. GIGA strongly recommends You always end a connection to The Services through the “Log Out” process. Closing a browser window does not automatically end your access to The Services. Following the authentication in Origin, the logged-in user is assigned a valid token for a duration of 10 hours. Once the token expires, users will be logged-out and will be requested to re-authenticate. Using The Services means You agree with this. You may set your browser to block all cookies, including cookies associated with The Services, or to indicate when a cookie is being set by Us. However, remember that many of The Services may not work properly if You deny these cookies from being set on your computer.
Subject Access Requests
You can always submit a request to GIGA to ask what information We collect and how We process it. This request should be sent to GIGA’s Data Protection Officer (see below for contact information). When You do, GIGA will provide You with the following information, within 30 days of your request and at no cost to You:
Information You share
The Services allow You to share Your Content with other users. Remember that when You share information publicly, it will be available to authenticated and non-authenticated users of Origin. The Services provide You with different options for sharing and removing Your Content. Please check your account settings for these options.
Accessing and updating your personal information
Whenever You use The Services, the goal is to provide You with access to Your Content. If that information is wrong, we strive to give You means to update it quickly or to delete it – unless we have to store that information for legitimate business or legal purposes. When updating Your Content, we may ask You certain questions to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical efforts or would constitute a reasonable risk to the privacy of users.
Where We will provide You with information access and update privileges, We will do so at no charge, except where it would require a disproportionate effort and We have agreed on specific fees with You. We strive to maintain The Services in a manner that protects Your Content from accidental or malicious destruction. Therefore, after You delete Your Content from The Services, We may not immediately delete residual copies from our active servers and may not remove Your Content from the backup systems but this residual information, as long as it is with GIGA, will continue to benefit from the same rigorous protection.
Information GIGA may share
We do not share Your Content unless any of the following circumstances apply:
If You are an employee of a GIGA customer, then your company’s account administrators will have access to your GIGA account information (including your email address and other relevant data). Your company’s account administrators may be able to:
We will share Your Content if We have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
We may share aggregated, non-personally identifying information publicly. Such information is NOT Your Content as it was ‘’sanitized’’ in a demonstrable way to remove any information that can identify you amongst users. For example, we may publicly share information to demonstrate trends about the general use of The Services.
More details on Third-Parties
GIGA wants You to better understand how it may share Your Content with third-parties we partner with and that may collect or access it. The first step for GIGA in reaching this goal is to let You know which third-parties are involved and what they are used for.
GIGA currently partners with:
Meet our Data Protection Officer!
Not all organizations have to designate a Data Protection Officer, but GIGA chose to. GIGA has appointed an internal data protection officer for You to contact if You have any questions or concerns about GIGA’s policies or practices.
To contact GIGA’s Data Protection Officer, please email: email@example.com
GIGA deploys and enforces technical measures designed to protect Your Content, including:
Account Termination and Data Retention
We follow generally accepted industry standards to protect Your Content, both during transmission and once We received it. However, no methods of transmission over the Internet or via mobile devices, or methods of electronic storage, is 100% secure – so We do not guarantee its security.
Last updated: September 19th, 2018.