• A Material Library with RESET Scores

  • Passion

    Use a text section to describe your values, show more info, summarize a topic, or tell a story. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore.

    Independence

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  • PARTNERSHIPS

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    Origin

    Global Material Data Hub

    Matter connects to the Origin Material Data Hub allowing searches directly over Origin, within Matter. This integration provides project teams with up-to-date material and reporting body information that can be saved to a company library and directly into project folders.

     

    Updates are received automatically from Origin and its connected material libraries (including the mindful MATERIALS Library - see below) to reduce and eliminate material management required of project teams.

  • USER GUIDES

    Step-by-step help for different account types.

    Advanced

    Enhanced & Enhanced +

  • Release Notes

    Updated with each release.

    The RESET Embodied Standard is a part of Gigabase Inc. The RESET Embodied Standard is a set of...
    Read more...
    2023年2月7日
    The RESET Embodied Carbon Score now appears on all material listings for paying users. The score...
    Read more...
    2022年10月28日
    The RESET Circluarity score now appears on all material listings for paying users. The score is...
    Read more...
  • LinkedIn

  • FAQ

    Frequently asked questions about Matter by section

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    Accounts

    Q: How long does the Free Trial last?

    A: Matter Trials last for 14 days. To get on the waiting list, send an email to support@matterbuild.com

     

    Q: What Browsers is Matter optimized for?

    A: Matter is optimized for the following browser configurations:

    Windows 8 or later: last 2 versions of Chrome, Firefox, and Edge;
    Max OS X 10.11 or later: last 2 versions of Chrome and Firefox;
    Linux: last 2 versions of Chrome and Firefox.

     

    Q: How can I contact Matter's Support Team?

    A: When you're logged in to your account, click the "Contact Matter Support" button at the bottom right of your browser. Or, drop us an email - support@matterbuild.com

    If your company has subscribed to advanced support tools, additional phone and/or chat support may also be available.

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    Materials

    Q: Where does pre-populated material information come from?

    A: Material information is connected to Matter via the Origin Data Hub. Origin curates material information from 3rd party sources and manufacturers directly so that in-depth material data is available to the community.

     

    Q: How can I know when materials were last updated?

    A: At the bottom left of each material detail page, you'll see the words: "This material was last updated:" The date that follows is when the material was last updated on Origin, either directly by the manufacturer or thru their automatic connections with reporting bodies (certification renewals automatically appear when certifications are connected to materials).

     

    Q: If I can't find a material or the material details I'm looking for, what should I do?

    A: Read-Write users (and above) can create materials and add any content that is missing from Origin-connected materials. You can also contact the support team to engage a manufacturer on your behalf.

     

    Q: Are the materials I create or edit visible to other companies?

    A: No. Any material intelligence you add to your Matter account are only visible with your company's Matter account. Any content you create is not shared back with Origin. If you invite external collaborators to work within your company account, they may be able to see your content, if their permissions allow for this.

     

    Q: How can I encourage manufacturers and distributors to get involved?

    A: Ask manufacturers to create a free Origin account to ensure you can directly use their data.

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    Teams and Collaboration

    Q: How can I invite external collaborators to work on projects with me and my colleagues?

    A: External Collaboration tools are available with Advanced accounts. To upgrade, contact support@matterbuild.com

     

    Q: How can my colleagues and I capture our collective material knowledge and expertise?

    A: Advanced accounts allow project teams to document and curate their experiences with materials. Notes, tags and intel can be added to all materials that are saved to Personal and/or Company Material Libraries.

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    Projects

    Q: Why can't I see all of my company's projects?

    A: Project access is determined on a project-to-project basis. Project Managers must add you to a Project in order for you to see the Project.

     

    Q: Is my project data shared with manufacturers?

    A: No, not without your permission. Matter does not sell project information nor leads to manufacturers.

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    Libraries

    Q: Which Libraries are connected to Matter?

    A: Matter is connected to the Origin Data Hub.

  • Support Videos

    Support videos are created based on user feedback and support questions.

    Material Status

    Administrators and Librarians can learn how to change the status of materials within their company library.

    Saving Materials to Libraries

    Learn how to suggest and save materials to a digital Library.

    Adding Materials to Projects

    Project Team Members can add materials to projects.

  • TERMS AND CONDITIONS

    Our Mission.
     
    Our mission is to enable regenerative, high-performance buildings by providing access to unbiased, comprehensive and accurate material information. Matter helps project teams build collective material intelligence to inform better sourcing decisions. Powerful search tools enable digital material libraries to be curated according to specific project and/or firm goals and requirements. Collaborative project tools enable project teams to build project specifications within the same office or across the globe. Cloud-based communication tools organically collect firm expertise helping to reduce redundant work and costly errors. Matter is designed to dovetail with existing project team workflows and create material management efficiencies - freeing up time for practitioners to raise the bar on sustainability initiatives. This document establishes the Guiding Principles, upon which Matter is built, and the Terms & Conditions for use of Matter services.
     
    A Connected Solution.
     
    Matter was built from need: good material information is hard to find. Construction industry data sources are generally fragmented and inconsistent. Material information requirements vary per project type, building code, green building standard, and personal preference. The diversity of requirements exponentially multiplies the number of requests which Manufacturers and Reporting Bodies receive, where they provide their information, and how it is provided. It is difficult (and unrealistic) for Manufacturers and Reporting Bodies to respond to all industry requests and continually send updates to those who request information. Matter enables the diversity of these requests to be answered without fragmenting material information. Matter directly connects to the Origin Material Data Hub - the world’s largest hub of connected material data. Updates are received automatically from Origin and its connected material libraries (including the mindful MATERIALS Library) to reduce and eliminate material management required of project teams.
     
     
     
    GUIDING PRINCIPLES
     
    The development and evolution of Matter are continually guided by the following principles:
    • Manufacturers and Reporting Bodies must be able to provide their data without paying fees. Paying to provide data reduces participation and skews data integrity.
    • Paywalls restrict data use, reducing market feedback - the driver which keeps market information relevant and up-to-date. Matter Basic accounts provide access to search for all connected materials.
    • Data Chains of Custody must be built and maintained. Matter users must have visibility of the sources that provide data, and data providers must be recognized for the data they provide.
    • User privacy is paramount. Feedback loops between Matter users and manufacturers must comply with Privacy Policies. Collective, aggregate usage data drives manufacturer engagement.
     

    TERMS & CONDITIONS FOR USE OF STANDARD MATTER SERVICES


    Matter is a cloud-based application for the construction industry. Matter can only be used by Registered Users. This document sets forth the general principles upon which we make available Matter Services to Registered Users. We reserve the right to amend this document from time to time, at our discretion, without notice.

     

    Products and Services provided under the name “GIGA”, “GIGABASE”, “Matter” or are provided by GIGABASE Inc., a company incorporated under the applicable laws of Canada and its provinces (all references herein to “We”, “Matter”, “GIGA” or “GIGABASE” shall mean GIGABASE Inc.). These Terms and Conditions for use of Matter’s Standard Services (“Terms and Conditions”) constitute a contract between You, as a user, and GIGA when You use Matter’s standard provided sites, Services, and Products (“Services”). If You are a paid subscriber to Matter Products and/or Services please refer to the Terms and Conditions of Use of Your service Agreement.

     

    Please read these Terms and Conditions carefully and contact us (legal@giga.build) if You have any questions or feedback. By accessing or using the Services, You agree to be bound by these Terms and Conditions and related Privacy Policies, accessible at: https://help.matterbuild.com/#privacy-policy

     
     

    1. Services
     

    Access to certain Services are only available for use by users who enter into a binding contract with GIGA, and only in compliance with these Terms and Conditions and all applicable laws.

     
    When You create an account, You must provide accurate information to use the Services, in particular, your email address. Failure to do so may result in suspension or termination of Your account.

     

    We recommend that You use strong passwords to access Your account. You are responsible for safeguarding the password that You use to access the Services and for any activities or actions that occur when Your account is accessed with Your password. GIGA will not be liable for any loss or damage arising from the misuse of Your password.

     

    The Services are optimized for use with the following browser configurations:
    Windows 8 or later: last 2 versions of Chrome, Firefox and Edge;
    Max OS X 10.11 or later: last 2 versions of Chrome and Firefox;
    Linux: last 2 versions of Chrome and Firefox.

     

    The Services may also work with other browser configurations, however; We recommend that You use one of the above configurations when accessing the Services.

     

    If You create an account on behalf of a company, organization, or other legal entity, then (a) ”You”, the user, includes yourself and that legal entity; jointly, and (b) You represent and warrant that You are authorized to bind the legal entity so it agrees to these Terms and Conditions as well.

     

    Some of the Services may be software that is downloaded to your computer, phone, tablet, or other device. You agree that We may automatically upgrade those Services, and these Terms and Conditions will apply to such upgrades.

     

    We may, without prior notice, change the Services, cease supply of the Services or features of the Services to You or other users generally, or create usage limits for the Services.

     

    Subject to these Terms and Conditions and related Privacy Policies, We grant You a limited, non-exclusive, non-transferable, and revocable license to use the Services.

     


    2. Your Content


    2.1 Creating and Uploading Your Content.


    GIGA allows You to create content within the Services and upload content to the Services. Content can include, text, images, and documents. Anything that You upload or otherwise make available while using the Services is considered “Your Content”. You retain all rights to Your Content, and are solely liable for the accuracy of Your Content that You upload to the Services. You agree, to the best of Your abilities, to keep Your Content accurate and current.

     

    By uploading Your Content, You represent and warrant that You are the owner of such content, including any intellectual property rights in such content, or that You are authorized by the owner to use it, and that such content is accurate, not misleading, not illegal and does not contain subjective views that may be considered defamatory or disparaging of another person, product or service. If You are in doubt that any content You propose to upload complies with this Section, You shall not upload it.

     

    You agree that GIGA shall have the right to edit, remove or block access to Your Content without notice for any reason, including content that GIGA believes, in its sole discretion, to breach these Terms and Conditions, related Privacy Policies or any applicable laws or regulations.

     

    When You Publish Your Content on Matter, you agree that it may be viewed by authenticated Matter Users who have the appropriate user permissions within Your Company’s Matter account.

     

    You further agree to indemnify and hold harmless GIGA against any claims arising from Your Content uploaded by You in breach of these Terms and Conditions and/or applicable laws or regulations.

     

    You further agree to indemnify and hold harmless GIGA against any claims arising from Your Content uploaded by You in breach of these Terms and Conditions and/or applicable laws or regulations.

     

    2.2 How GIGA and other entities can access and use Your Content.
     

    At Your sole discretion, You may publish Your Content to the Services. By publishing Your Content, You grant GIGA and other entities an irrevocable, non-exclusive, royalty-free, worldwide license to access use, store, display, Your Content solely for the purposes of operating, developing, providing and using the Services.

     

    Notwithstanding anything to the contrary, GIGA shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Your Content and data derived therefrom), and GIGA will be free to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other GIGA offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.

     

    2.3 Your Feedback.
     

    We value Your feedback. Your feedback helps us to optimize the Services for Your use. If You provide comments, ideas or other feedback, You agree that GIGA is free to use them without any restriction or compensation to You.

     

    2.4 Termination and Deletion.


    Where Your account is terminated, deactivated, blocked or You delete in whole or in part Your Content from the Services, We may nevertheless retain Your Content for a commercially reasonable period of time for backup, archival or audit purposes. Furthermore, GIGA, its users and Data Exchange Partners may retain copies of and continue to use, store, display, and/or re-post, any of Your Content that has been shared with Your consent, through the Services.


    3. Security
    The security of Your Content is a priority. While We work towards this goal, GIGA cannot guarantee that unauthorized third parties will not be able to breach the Services’ security measures. Please notify GIGA immediately if You become aware of any suspicious activity or any incident that compromises or constitutes unauthorized access to or use of your account.
     

    4. Copyright Policy
     

    GIGA respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable laws and are properly provided to GIGA. If You believe that Your Content has been copied in a way that constitutes copyright infringement, please contact us at: legal@giga.build


    5. Third-Party Links
     

    The Services may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by GIGA. We do not endorse or assume any responsibility for any such websites, information, content, materials, products, or services. If You access any third party website, service, or content through the Services, You do so at your own risk and You agree that GIGA will have no liability arising from your use of or access to any third-party website, service, or content.


    6. Transparency and Choice

     

    6.1 Matter uses cookies.
     

    The Services use cookies to give you the best, most relevant experience. Using The Services means you agree with the use of cookies. You may set Your browser to block all cookies, including cookies associated with The Services, or to indicate when a cookie is being set by us. You may also delete cookies which are already stored on your computer. However, remember that many of The Services may not work properly if You block or delete cookies.

     

    6.2 About Cookies.
     

    Cookies are files which contain a string of letters and numbers (“Identifier”) that is sent by a web server to a web browser and is stored by the receiving browser. The Identifier is provided to the server whenever the browser requests a page from the server. Web servers may use cookies to identify and track users as they use various website pages. Cookies may also identify users who return to a given website or website page.

    Personal information that can identify an individual user are usually not contained in cookies, however; personal information that We store about You may be linked to the information obtained from and stored within cookies.


    7. Disclaimers, Indemnity
     

    The Services are provided from services located in Japan and We give no representations or warranties that they are appropriate for use in other locations.

     

    If You use the Services, You agree to indemnify and hold harmless GIGA and its officers, directors, employees, partners and agents, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including, without limitation, reasonable legal and accounting fees (including costs of defense of claims, suits or proceedings brought by third parties), in any way related to (a) Your access to or use of the Services, (b) Your Content, or (c) Your breach of any of these Terms and Conditions, including without limitation liability for Your Content.

     

    To the maximum extent permitted by applicable law, GIGA and its officers, directors, employees, partners and agents disclaim any warranties, express or implied, of merchantability, fitness for a particular purpose, or non-infringement. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security or reliability of the Service or any content thereon. GIGA will have no responsibility or liability for the deletion of, or the failure to store or to transmit, Your Content hosted by the Services. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from GIGA, its officers, employees or agents, or through our products, will create any warranty not expressly made herein.

     

    To the maximum extent permitted by applicable law, GIGA and its officers, directors, employees, partners and agents will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; (iii) any content obtained from the Services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not GIGA has been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


    8. Governing Law, Language and Legal Disputes
     

    These Terms and Conditions and the use of the Services shall be governed by the applicable laws of Canada and its province of Ontario without regard to principles of the conflicts of laws.

     
    These Terms and Conditions are in the English language and where they are translated into other languages, the translation shall be for reference only. If there is any inconsistency between the English version and translated versions, the English version shall prevail and no reference shall be made to any translated versions to interpret the English.

    You and GIGA agree that any claim or dispute arising out of the use of the Services and the application of these Terms and Conditions shall be resolved in accordance with this section unless You and GIGA otherwise agree in writing. Any claim or dispute shall first be discussed between You and GIGA in good faith to achieve an amicable resolution.

    If an amicable resolution cannot be reached within sixty (60) days of the date either You or GIGA first raised the claim or dispute in writing, either party may submit its claim or dispute to the exclusive jurisdiction of the courts of Ontario, Canada.


    9. General Terms


    GIGA reserves the right to determine the form and means of providing notifications to You, and You agree to receive legal notices electronically if We so choose. We may revise these Terms and Conditions from time to time and the most current version will be deemed the one published on GIGA’s commercial website at any relevant time. If a revision, in GIGA’s sole discretion, is material We will notify You. By continuing to access or use the Services after revisions become effective, You agree to be bound by the revised Terms and Conditions. If You do not agree to the published Terms and Conditions at any relevant time, please stop using the Services.


    10. Term & Termination
    This Agreement is effective from the date that You first access the Services or submit any information to GIGA, whichever is earlier, and shall remain effective until terminated in accordance with its terms. Certain violations of this Agreement, as determined by GIGA, may result in immediate termination of this Agreement, and/or Your access to and use of the Services, without prior notice. This Agreement will also terminate automatically if You fail to comply with any term or provision of this Agreement, with no cure period. Upon termination of this Agreement by either Party, Your right to use the Services shall immediately cease, and You shall destroy all copies of information that You have obtained from the Services, whether made under the terms of this Agreement or otherwise. All disclaimers, limitations of liability, indemnities, GIGA rights of ownership, and licenses to GIGA shall survive any termination, indefinitely.

     

    We reserve the right at any time and from time to time to modify, discontinue, temporarily or permanently, the Services, or any part or portion thereof, with or without notice to You. You agree that We shall not be liable to You or to any third party for any modification, suspension or discontinuance of the Services, or any part or portion thereof. Nothing in this Agreement shall be construed to obligate GIGA to maintain and support the Services, or any part or portion thereof, during the term of this Agreement.

     

     

    Last modified on September 19th, 2019

     

  • PRIVACY POLICY

    These Privacy Policy describe the enhanced policies and procedures of GIGABASE Inc. (hereafter “GIGA”, “GIGABASE” “Matter”, “Origin”, “We” or “Us”) where collection, use and disclosure of your information is performed from and through (the “Site”), www.matterbuild.com/ or origin.build/#/ (the “Application”), and The Services, applications, and other features or functionalities available on or through "GIGA", "MATTER", "ORIGIN" or all related sub-domains (collectively, “Your Content”).

     

    GIGA is dedicated to protecting the privacy of your Content. To achieve this goal, GIGA has adopted and enforces this updated version of its Privacy Policy to align with the General Data Protection Regulation (GDPR).

     

    Whether You are a new or seasoned GIGA user, please carefully read the following. If You have any questions, this policy offers You contact information, below.

     

    You can use The Services in many ways. You can search for information, communicate with other GIGA Users, create Your Content, or opt to share it. When You share your Content with us, for example by creating your account, We can continually improve our tools and services – to show You more relevant materials or projects, to help You connect with like-minded professionals or to make managing and sharing Your Content quicker and easier. As You use The Services, we want You to clearly understand how We may process Your Content and how You can manage and protect its privacy.

     

    This Privacy Policy explains:

    • What information we may collect and why we may collect it;
    • How we may use and disclose that information;
    • The choices we offer, including how to access and update information.

     

    Information GIGA may collect

     

    We collect information to provide better services to all of our users – from letting You choose whether to communicate in English, Chinese, French or German to more complex things like which materials You’ll find most useful or the brands which matter most to You.

     

    We may collect information in two ways:

     

    Your Content:

    To sign up for an account, We’ll ask for information that may be personal (sometimes defined as Personally Identifiable Information or PII), like your name, email address, telephone number, job title, employer and location. You agree to provide valid and accurate information and have access to functionalities allowing you to update this information to keep it current.

     

    Communications:

    When You join GIGA, as permitted by applicable laws, You are specifically “opting in” in order to receive emails from Us about your account or about GIGA. You can manage your email and notification preferences in your account settings, but note that You cannot “opt out” of receiving certain administrative or legal notices from Us. If you do not want to receive these administrative or legal notices, You should NOT join GIGA or You should immediately close your account. If You exchange messages with others through the Site, in accordance with applicable laws, We may store them in order to process and deliver them, allow You to manage them, and investigate possible wrongdoing in connection with the Site. This is for your protection. GIGA may also enable You to connect, at your initiation, outside the Site and via the email address you provide to third-party providers of products and services who You wish to contact.

     

    Information we collect through your use of The Services

    GIGA may collect the following information when You use The Services:

    • Information specific to your device (such as your hardware’s make & model, operating system and version, unique device identifiers, mobile network information, or platform information);
    • Information about the features You use, the pages You visit, and the sizes and types of files You upload or download;

     

    Details on how You use The Services, such as your search requests;

    • Information such as your name and telephone number used to handle software support calls;
    • Internet Protocol (IP) address; be it static or dynamic;
    • Device events information including crashes, system activities, hardware settings, browser type, browser language, the dates and times of your requests and referral URLs;
    • Non-persistent or persistent cookies that may uniquely identify, You, your browser or your account.
    • Information about your actual location while using mobile devices. You may choose not to share this specific information within your mobile device settings.

     

    How GIGA may use Your Content

     

    We may use the information we collect from The Services to provide, maintain and improve them, to develop new ones, and to protect GIGA and other users. We may also use this information to offer content tailored uniquely for You.

     

    We may also use this information in combination with certain automated features and processes. For instance, when communicating with You through distribution lists.

     

    When You contact GIGA, we may keep a record of your communication to help troubleshoot and solve any issues You might be facing. We may use your email address to notify You about The Services, such as letting You know about upcoming changes or improvements.

     

    We may use information collected from persistent and non-persistent cookies and other similar technologies to improve your overall user experience and the total quality of The Services. For example, by indicating your language preferences, we can deliver The Services in the language You prefer, each time you connect and without asking You for this preference every time. These are persistent information details kept by GIGA for the sole purpose of making your user experience more convivial and personal.

     

    We will always ask for your explicit, documented and informed consent before using Your Content for a purpose other than those that are described in this Privacy Policy.

     

    GIGA processes Your Content on servers in various locations around the world. We may process your personal information on a server located outside the country where You live or use The Services from. At all times, Your Content benefits from the same rigorous protection; notwithstanding its location.

     

    Even though GIGA may process Your Content as described in this Privacy Policy, it will NEVER collect the following types of information:

    • Race or ethnic origin;
    • Political opinions;
    • Religious or philosophical beliefs;
    • Trade union memberships;
    • Genetic or biometric data;
    • Health or mortality, or
    • Sex life or sexual orientation.

     

    Transparency and choice

     

    The Services use a limited and documented set of persistent ‘cookies’ to give You the best, most relevant user experience. Non-persistent cookies are also used each time you connect to The Services but are automatically deleted when you disconnect from The Services. GIGA strongly recommends You always end a connection to The Services through the “Log Out” process. Closing a browser window does not automatically end your access to The Services. Following the authentication in Origin, the logged-in user is assigned a valid token for a duration of 10 hours. Once the token expires, users will be logged-out and will be requested to re-authenticate. Using The Services means You agree with this. You may set your browser to block all cookies, including cookies associated with The Services, or to indicate when a cookie is being set by Us. However, remember that many of The Services may not work properly if You deny these cookies from being set on your computer.

     

    Subject Access Requests

     

    You can always submit a request to GIGA to ask what information We collect and how We process it. This request should be sent to GIGA’s Data Protection Officer (see below for contact information). When You do, GIGA will provide You with the following information, within 30 days of your request and at no cost to You:

    • What personal information pertaining to You is being processed by GIGA;
    • Why this information is being processed by GIGA;
    • Who has access to this personal information;
    • How this personal information is being used in automated processes, and
    • What processes are using this information.

    Information You share

     

    The Services allow You to share Your Content with other users. Remember that when You share information publicly, it will be available to authenticated and non-authenticated users of Origin. The Services provide You with different options for sharing and removing Your Content. Please check your account settings for these options.

     

    Accessing and updating your personal information

     

    Whenever You use The Services, the goal is to provide You with access to Your Content. If that information is wrong, we strive to give You means to update it quickly or to delete it – unless we have to store that information for legitimate business or legal purposes. When updating Your Content, we may ask You certain questions to verify your identity before we can act on your request.

     

    We may reject requests that are unreasonably repetitive, require disproportionate technical efforts or would constitute a reasonable risk to the privacy of users.

     

    Where We will provide You with information access and update privileges, We will do so at no charge, except where it would require a disproportionate effort and We have agreed on specific fees with You. We strive to maintain The Services in a manner that protects Your Content from accidental or malicious destruction. Therefore, after You delete Your Content from The Services, We may not immediately delete residual copies from our active servers and may not remove Your Content from the backup systems but this residual information, as long as it is with GIGA, will continue to benefit from the same rigorous protection.

     

    Information GIGA may share

     

    We do not share Your Content unless any of the following circumstances apply:

    • We may share Your Content with companies, organizations or individuals when We have your explicit, documented and informed consent to do so.

    If You are an employee of a GIGA customer, then your company’s account administrators will have access to your GIGA account information (including your email address and other relevant data). Your company’s account administrators may be able to:

    • view statistics regarding your account, like statistics regarding applications You installed;
    • suspend or terminate your access to your company’s account;
    • access or retain information stored as part of your Content;
    • receive your account information in order to satisfy local laws, regulations, legal processes or enforceable governmental requests, or
    • restrict your ability to delete or edit Your Content or privacy settings.

    We will share Your Content if We have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

    • Comply with any applicable law, regulation, legal process or enforceable governmental request;
    • Enforce the Terms and Conditions of Use of The Services, including investigation of potential violations;
    • Detect, prevent, or otherwise address fraud, security or technical issues;
    • Protect against harm to the rights, property or safety of GIGA, its users or the public, as required by applicable laws.

    We may share aggregated, non-personally identifying information publicly. Such information is NOT Your Content as it was ‘’sanitized’’ in a demonstrable way to remove any information that can identify you amongst users. For example, we may publicly share information to demonstrate trends about the general use of The Services.

     

    If GIGA is involved in a merger, acquisition or assets sale, We will continue to ensure the privacy of Your Content and give affected users notice before Your Content is transferred or becomes subject to a different privacy policy.

     

    More details on Third-Parties

     

    GIGA wants You to better understand how it may share Your Content with third-parties we partner with and that may collect or access it. The first step for GIGA in reaching this goal is to let You know which third-parties are involved and what they are used for.

     

    GIGA currently partners with:

    1. Amazon Web Services
      1. Where You can find more about this partner: https://aws.amazon.com/ 
      2. What We use this partner for: Primary databases and servers used to host The Services.
    2. SendGrid
      1. Where You can find more about this partner: https://sendgrid.com/ 
      2. What We use this partner for: Email services leveraged by The Services to send correspondences to users.
    3. Google Analytics
      1. Where You can find more about this partner: www.google.com/policies/privacy/partners/
      2. What We use this partner for: Our staff uses Google Analytics to identify key usage flows of The Services to optimize the performance, user interface and user interaction of The Services. Your computer's IP addresses may be shared with Google Analytics which may identify the language and browser type of your browser, the operating system and device of your computer, the time You spend in the application and/or the city and timezone where You use The Services. The aggregate actions of users may also be shared with Google Analytics for Our analysis including, navigation flows, user actions, and search requests. We may also share if You enter The Services from a search engine, referral or from a direct link. 
    4. Google Drive
      1. Where You can find more about this partner: https://drive.google.com/ 
      2. What We use this partner for: We use Google’s suite of applications to create and manage internal documents. Your Content may be added to Google Documents / Sheets. 
    5. Gmail
      1. Where You can find more about this partner: mail.google.com 
      2. What We use this partner for: Email services used by GIGA for corporate related correspondences through “gigabase.org” domain. We use this service to send and receive corporate emails. Your email may be stored within each of our individual Gmail accounts as a ‘“contact’’. Your email is only stored after You contact GIGA - We do not store emails in Gmail upon registration.
    6. Microsoft’s Outlook (desktop version)
      1. Where You can find more about this partner: https://account.microsoft.com/account/outlook 
      2. What We use this partner for: Our staff who use personal computers use Microsoft’s Outlook as their email client. Similar to Gmail, your email may be stored as a “contact’’ within individual Outlook accounts. Your email is only stored after You contact GIGA - We do not store emails in Outlook upon registration.
    7. Apple’s iMail (desktop version)
      1. Where You can find more about this partner: https://support.apple.com/guide/mail/welcome/mac 
      2. What We use this partner for: Staff who use Apple computers use iMail on their desktops as their mail client. Similar to Gmail, Outlook, and Pachosting (see below), your email may be stored as a “contact’’ within individual iMail accounts. Your email is only stored after You contact GIGA - We do not store emails in iMail upon registration.
    8. Pachosting
      1. Where You can find more about this partner: www.pachosting.hk/en 
      2. What We use this partner for: Email services used by GIGA for corporate related correspondences through “giga.build” domain. In China, the “Great Firewall” prevents GIGA from using Gmail services. GIGA’s “@giga.build’’ emails are hosted in Hong Kong to ensure our China colleagues can access their emails. Similar to Gmail, Outlook and iMail, your email may be stored as a "contact’’ within individual accounts. Your email is only stored after You contact GIGA - We do not store emails within Pachosting upon registration.
    9. Alibaba Cloud
      1. Where You can find more about this partner: https://www.alibabacloud.com/ 
      2. What We use this partner for: Web servers and Content Delivery Network (CDN) that proxy The Services for China related traffic.
    10. Zoho
      1. Where You can find more about this partner: https://www.zoho.com/ 
      2. What We use this partner for: Email services used by GIGA for Origin support related correspondences. 
    11. Aha!
      1. Where You can find more about this partner: https://www.aha.io/ 
      2. What We use this partner for: Aha! is a product management software that helps us plan and manage releases of The Services, including management of bug fixes. Your name may be stored with specific bug or development tickets that you report so We can follow-up with You regarding your ticket.
    12. Jira
      1. Where You can find more about this partner: https://www.atlassian.com/software/jira"> 
      2. What We use this partner for: Jira is a software development management platform that helps us plan and manage releases of The Services, including management of bug fixes. Your name and email may be stored with specific bug or development tickets that you report so We can follow-up with You regarding Your ticket.

    GIGA will let You know, through future updates to this Privacy Policy, if We add new third-party partners and why each new partner is added.

     

    Meet our Data Protection Officer!

     

    Not all organizations have to designate a Data Protection Officer, but GIGA chose to. GIGA has appointed an internal data protection officer for You to contact if You have any questions or concerns about GIGA’s policies or practices.

     

    To contact GIGA’s Data Protection Officer, please email: dataprotectionofficer@giga.build

     

    Technical measures

     

    GIGA deploys and enforces technical measures designed to protect Your Content, including:

    • Encryption of all modules of The Services;
    • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems;
    • We grant access to Your Content only to GIGA employees, contractors, third-party partners and agents who have a justified “need to know” and only in order to process it and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

     

    Application

     

    This Privacy Policy applies to The Services.

     

    This Privacy Policy does NOT apply to services offered by other companies or individuals, including products or sites that may be linked to GIGA, or use a sub-domain of The Services. This Privacy Policy does NOT cover the information protection practices of other companies and organizations who advertise or upload contents on GIGA, and who may use persistent cookies.

     

    Account Termination and Data Retention

     

    You can terminate your account at any time. When You close your account, You will no longer provide ongoing or future data to GIGA. Your public profile will be deactivated. However, unless prohibited by applicable laws, postings or comments You provided to the Site associated with your public profile prior to closing your account, will remain public. We may retain information for the purposes authorized under this Privacy Policy unless prohibited by applicable laws.

     

    Security

     

    We follow generally accepted industry standards to protect Your Content, both during transmission and once We received it. However, no methods of transmission over the Internet or via mobile devices, or methods of electronic storage, is 100% secure – so We do not guarantee its security.

     

    Enforcement

     

    We regularly review our compliance with our Privacy Policy. This is done through GIGA’s Data Protection Officer. If We receive formal written complaints from You, We will contact You to follow up. We work with the appropriate regulatory authorities to resolve any complaints regarding Your Content that We can not resolve otherwise.

     

    Changes

     

    This Privacy Policy may change from time to time. Actually; it will! But at no time will We materially reduce Your rights under this Privacy Policy without your explicit, documented and informed consent. We will publish changes on this website and, if the changes are material, We will provide a more prominent notice (including, for certain services, email notifications). We will also keep prior versions of this Privacy Policy in an archive, for your review.

     

    Contact

     

    If You have questions or comments about this Privacy Policy, please contact GIGA’s Data Protection Officer (see above).

     

    Last updated: September 19th, 2018.